Velox

Changelog

What's new in Velox

v2.8June 12, 2026

Analytics & Knowledge Intelligence

New featureImprovement
  • Full date range normalization across all 6 analytics APIs
  • AI Chatbot knowledge testing with Test Question diagnostics
  • Unanswered Questions tracking with similarity scores
  • Hybrid retrieval system (vector + keyword search with RRF fusion)
  • Knowledge source insights with sync history and chunk inspection
  • Range-aware cache keys for all analytics endpoints
  • Real-time analytics data (no mock data)
v2.7June 8, 2026

Conversational AI & Handoff

New featureImprovement
  • Conversation-first escalation model — AI flags for agent review
  • 3-gate support intent classification with keyword pre-checks
  • Context-aware widget system with ticket status detection
  • AI draft suggestions in conversation detail with source attribution
  • Low-confidence question tracking with Add to KB workflow
  • Real-time SSE updates for live inbox synchronization
v2.6June 2, 2026

Notification System

New feature
  • In-app notification panel with unread indicators
  • Browser notifications with native OS integration
  • Real-time notification delivery via Server-Sent Events
  • Email notifications for critical events (Resend integration)
  • @mentions support in internal notes and comments
  • Deduplication protection to prevent notification spam
v2.5May 28, 2026

Security & Infrastructure

Improvement
  • Automatic daily embeddings backup to Cloudflare R2
  • Safe migration system to prevent accidental data loss
  • Admin impersonation with 15-minute TTL and Redis tracking
  • Workspace-level data isolation enforced at query level
  • Rate limiting on public widget endpoints for cost protection
  • XSS protection with DOMPurify on all user content
v1.3April 7, 2026

Dark Mode & Mobile

New featureImprovement
  • Dark mode for the entire dashboard
  • Mobile-responsive layout with drawer navigation
  • In-app notification center with real-time polling
  • Weekly email digest for workspace admins
  • Post-onboarding setup checklist
  • Two-factor authentication (TOTP)
  • Sidebar with theme toggle (light/dark/system)
v1.2April 6, 2026

Meetings Intelligence & Accounts

New feature
  • Searchable meeting transcripts with match navigation
  • Keyword/topic alerts for meeting transcripts
  • Company accounts view with auto-detection
  • Meeting series grouping
  • External meeting summary sharing via email
  • Contact health segments with smart filtering
  • Cross-module analytics insights
  • Action item completion tracking with overdue detection
v1.1April 5, 2026

Help Desk & Inbox Improvements

New featureImprovement
  • Conversation snooze with automatic wake-up
  • Labels and tags for conversations
  • Linked/related tickets
  • Ticket templates
  • KB article suggestions while replying
  • Browser push notifications
  • Public KB analytics dashboard
  • Public API v1 with documentation
  • Inbox hover action bar (Resolve/Assign)
  • Period-over-period analytics comparison