Simple, transparent pricing
Start free. Scale as you grow. Cancel anytime.
Starter
For individuals getting started
Free
forever
- ✓1 workspace
- ✓1 agent seat
- ✓1 AI chatbot
- ✓50 bot messages/month
- ✓10 tickets/month
- ✓Web widget only
- —No meeting intelligence
Pro
For growing support teams
- ✓5 agent seats
- ✓3 AI chatbots
- ✓2,000 bot messages/month
- ✓Unlimited tickets
- ✓5 meeting-hours/month
- ✓All 7 channels
- ✓Customer health scoring
- ✓Automation rules (20)
- ✓Priority email support
Business
For scaling customer ops teams
- ✓20 agent seats
- ✓Unlimited chatbots
- ✓20,000 bot messages/month
- ✓Unlimited tickets
- ✓50 meeting-hours/month
- ✓All channels + API
- ✓Advanced health + churn prediction
- ✓Unlimited automations
- ✓White-label
- ✓Dedicated Slack support
Enterprise
For teams with 20+ agents. Unlimited everything, custom SLAs, dedicated support, white-label, SSO.
30-day money back guarantee · No credit card required to start
Compare plans in detail
| Feature | Starter | Pro | Business | Enterprise |
|---|---|---|---|---|
| WORKSPACE | ||||
| Agent seats | 1 | 5 | 20 | Unlimited |
| Workspaces | 1 | 1 | 3 | Unlimited |
| Custom domain | — | — | ✓ | ✓ |
| SSO / SAML | — | — | — | ✓ |
| AI CHATBOT | ||||
| Chatbots | 1 | 3 | Unlimited | Unlimited |
| Bot msgs/mo | 50 | 2,000 | 20,000 | Unlimited |
| Channels | Widget only | All 7 | All 7 | All 7 |
| RAG knowledge base | ✓ | ✓ | ✓ | ✓ |
| Lead capture | ✓ | ✓ | ✓ | ✓ |
| Human handoff | — | ✓ | ✓ | ✓ |
| TICKETS & SUPPORT | ||||
| Tickets/mo | 10 | Unlimited | Unlimited | Unlimited |
| SLA policies | 1 | 10 | Unlimited | Custom |
| Canned responses | 5 | 50 | Unlimited | Unlimited |
| Custom fields | 3 | 15 | Unlimited | Unlimited |
| Saved views | 5 | 25 | Unlimited | Unlimited |
| Bulk actions | — | ✓ | ✓ | ✓ |
| CSAT surveys | ✓ | ✓ | ✓ | ✓ |
| MEETING INTELLIGENCE | ||||
| Transcription | — | ✓ | ✓ | ✓ |
| AI analysis | — | ✓ | ✓ | ✓ |
| Hours/mo | — | 5h | 50h | Unlimited |
| Action items | — | ✓ | ✓ | ✓ |
| Meeting→ticket | — | ✓ | ✓ | ✓ |
| CUSTOMER INTELLIGENCE | ||||
| Health scoring | — | ✓ | ✓ | ✓ |
| Churn prediction | — | — | ✓ | ✓ |
| Risk flags | — | ✓ | ✓ | ✓ |
| AI digest | — | ✓ | ✓ | ✓ |
| AUTOMATIONS | ||||
| Rules | 3 | 20 | Unlimited | Unlimited |
| Trigger types | 4 | 12 | 12 | 12 |
| Health triggers | — | ✓ | ✓ | ✓ |
| Meeting triggers | — | ✓ | ✓ | ✓ |
| Webhooks | — | 3 | Unlimited | Unlimited |
| ANALYTICS | ||||
| Basic | ✓ | ✓ | ✓ | ✓ |
| Full 6-tab | — | ✓ | ✓ | ✓ |
| Team perf | — | ✓ | ✓ | ✓ |
| AI perf | — | ✓ | ✓ | ✓ |
| Export | — | ✓ | ✓ | ✓ |
| SUPPORT | ||||
| Support | Community | Dedicated Slack | Dedicated AM | |
| Onboarding | Self-serve | Guided | White-glove | White-glove |
| API access | — | — | ✓ | ✓ |
| White-label | — | — | ✓ | ✓ |
Frequently asked questions
Can I upgrade or downgrade anytime?
Yes. Upgrades are instant. Downgrades take effect at the end of your billing period.
What happens when I hit my message limit?
Your chatbot will gracefully tell customers an agent will follow up. You can upgrade anytime to restore service.
Is there a free trial for Pro?
Yes — Pro comes with a 14-day free trial, no credit card required.
How does meeting transcription work?
Upload audio/video files or paste a transcript. Our AI analyzes it using Claude and extracts action items, decisions, and risks automatically.
Do you offer discounts for nonprofits or startups?
Yes — email us at hello@velox.com for startup and nonprofit pricing.
What payment methods do you accept?
All major credit cards. No PayPal currently.