Everything you need to run customer operations
Six powerful modules. One unified platform.
Every customer conversation in one place
Stop juggling tabs. Velox pulls every customer message — from live chat to social DMs — into a single, prioritized inbox your whole team can work from.
- All 7 channels: Widget, WhatsApp, Telegram, Slack, Discord, Messenger, Instagram
- Real-time collision detection — see when teammates are viewing the same conversation
- AI Flagged and At Risk filters surface what needs attention
- Full conversation history across channels per contact
Deploy an AI assistant that actually knows your product
Train your chatbot on your own docs, FAQs, and website content. It answers accurately, captures leads, and hands off to humans when needed.
- RAG-powered — trained on your docs, website, and Q&A pairs
- Streaming responses with follow-up suggestions
- Lead capture, human handoff, and CSAT built in
- 7 channels from one configuration
How do I connect my WhatsApp number?
Great question! Go to Settings → Channels → WhatsApp and click "Connect Number." You'll need your Meta Business ID ready.
Support tickets that manage themselves
From creation to resolution, Velox automates the busywork so your team can focus on solving real problems.
- SLA policies with automatic assignment and breach alerts
- Bulk actions, saved views, and custom fields
- Automation rules that route, assign, and respond
- CSAT surveys sent automatically on resolution
Turn every customer call into actionable outcomes
Record, transcribe, and analyze every customer meeting. Velox extracts action items, risks, and decisions so nothing falls through the cracks.
- Auto-transcription via Whisper AI
- Claude-powered analysis: summaries, decisions, risks, action items
- Action item funnel: Generated → Assigned → Completed/Ticket
- Full integration with contact health scoring
Jordan: We need to migrate the billing service before Q1 launch.
Sarah: Agreed — I'll own the data migration piece and loop in DevOps.
AI Insight: Health score improved 12 points this month driven by faster support response times, but meeting engagement remains a concern.
Know which customers need attention before they ask
Velox continuously scores every contact across four dimensions, giving your team an early warning system for churn risk.
- 4-dimensional scoring: Support + Sentiment + Engagement + Meetings
- 30-day trend sparklines per contact
- 7 automated risk flag types
- AI-generated health explanations in plain English
Automate the repetitive work your team shouldn't do
Build powerful automation rules with a visual builder. No code required, but flexible enough for complex workflows.
- 12 trigger types including health score and meeting outcomes
- Visual no-code rule builder
- 10 action types: assign, notify, email, create ticket, webhook
- Pre-built playbook templates for common scenarios
Ready to try Velox?
Start free. No credit card required.
Get started free